TAP, SCP and Me – Things you may not know about TAP and SCP – The Savey Fox


Very useful info on tap for tap members. Some info useful fer self employed and employers.


Writing a Business Plan Slides

I am giving a talk on writing a business plan at IPA today. so sharing the slides here.

Writing a Business Plan 1 hour 20170328

to be clear, the 1 hour means, its a 1 hour talk. not that you can make a business plan in 1 hour.

Customer Experience

I was waiting at the pharmacy in the government hospital for my medication. My number was 4103, the current number was 4075, There was a sign stating that the average waiting time was 60 minutes. I took a quick timer and noticed that the number moved up on average almost 2 minutes. So for 33 numbers x  2 min = 66 minutes… Good thing I brought a book. Half through the wait, I realized that this waiting period is not much different from a customer waiting for his order in a restaurant, or a buyer waiting for his delivery.

First thought I had was what a company could (or should) do was that it should make their process efficient, to make it as fast or as cheap as possible. I stared through the window and wondered how the pharmacy staff could do it faster. Interestingly, I couldn’t. They seemed to be moving around, not dilly dallying, not using mobile phones or any distractions. They were doing what they can, as humanly as possible. My wife mentioned though that they may just be taking so much time trying to figure out what the doctors wrote on their prescriptions. :p

Then I remembered a Tedtalk on a box-packing company, that dealt with thousands of orders a day. On how they used robotics to streamline the system. I’m sure that they used other technologies like barcodes or RFID’s. How fast would that be if that was applied to the pharmacy. Where I noticed there were 30 people served perhour x 9 hours = 270 people per day! and that’s just for that one clinic, there are other clinics around Brunei.

But then I wondered, how much would it cost the government to upgrade their systems to be implemented. How much would it cost for companies to make their efficiency? would it be worth the cost? How fast would it make it anyway? How fast would make it cost effective. Fast food restaurants have this down pat. Food that may take 15 minutes, can be had for less than 5 minutes. Then I realize that sometimes a good product will take its time. That there will be a limit to how fast we can make or serve something, human or technological.

Then I remembered a Tedtalk from an Advertising man where he mentioned instead of spending millions to speed up a train, the company can spend 100 of thousands on entertainment, and the customers would probably even want the train to slow down.

We can either increase the speed or the quality of service or both. But it depends on the purpose or the intention. The point of business is to serve the customer, to fulfill their needs. If they need speed, we serve them with speed, but if they need value, provide them with value.


Update 28 March 2017

recently i had an accident that require me to go to the hospital, twice this year. the waiting time is still there. but what has change to my surprise is that now they have Coffee Bean! they also have introduced other facilities. waiting time is the same, but customer experience have elevated! Well Done MOH!

Online Tool to turn a picture text to editable text

I recently needed to edit a file. I could only find the picture format. There was a lot of text to by retyped.. So I was a bit exasperated thinking of the task at hand. Then I realize, computers are smart, there are tools that can do this. But I didn’t want the hassle of downloading and installing an app. So I searched for Optical Character Recognition (OCR) apps online. and I found one and used it. It saved me a lot of effort and time.


His Majesty’s Titah During the MMN

attached is a PDF that made its rounds in whatsapp groups I had.

Key points were

  • International Free Trade Zone
  • SME Bank
  • and for the speakers to be courageous in expressing feedback


Fire safety order

Certification only applies to buildings with 200 occupants…. So if a commercial building applies to the property manager. But then property manager might have to enforce on tenants or provide for them.

Government launches a business help desk


This is another good step in creating a better business environment. In any good business practice, they allow for customers to give info on what could be improved. But an online help desk would probably be best. Something that can be organized online of previous questions were asked, and the relevent answers. Something like Google help or Facebook help. So people dont have to visit a physical location, just go online, and search for answers. I realize that I myself could probably try it on this website. Check out my previous posts on SME related info, but if you have any questions, just ask in the comments and I will try to answer best I can.
I guess most of us are not online, or are used to searching info online, so this offline helpdesk will cater to those people’s need.
I haven’t gone there and checked it myself yet, but if you do, please provide info on what you think about it.
Till then, do what you love, and get wealthy doing it.

Update! 2016 Sept 9

This has been up for a while, only managed to remember to update now. This is actually online already. Just click the link below.